31 articles across 7 topics. Search what you need, or browse by category below. If you can't find it, the contact box at the bottom is real — we read every message.
Try a different word, or email help@fintrack.app — we'll usually answer within 12 hours.
From the landing page, click Start Your Free Trial in the top right. You'll be asked for an email and password — that's it. No credit card is collected at signup; you'll only be asked to add one if you decide to continue past day 14.
Use the email you actually read — the one reminder email on day 12 of your trial goes there.
Import 90 days of CSV history from your bank. This is the single highest-leverage action you can take on day one.
Without history, the Money Coach has nothing to read, the budget suggestions can't compute, and the Cash Flow Forecast will look flat. With 90 days, every AI feature works from your very first session.
Go to Transactions → Import CSV and drag your file onto the drop zone. FinTrack auto-detects the columns, so you don't need a specific format.
That said, the most reliable columns are: date, description (or merchant), and amount (negative for expenses, positive for income). Most Canadian and US banks export exactly this from their "Statements" or "Activity" page.
FinTrack dedupes rows by date + amount + merchant, so re-importing the same file is safe.
Open the CSV in any spreadsheet app and check that the first row is a header (column names like Date, Description, Amount). If your bank gave you a file with text above the actual data, delete those rows.
If the amount column uses two separate columns for "money in" and "money out" instead of one signed amount, merge them: positive values for money in, negative for money out. Save as a new CSV and try again.
Yes, but you'll feel the cost. With an empty account, the Money Coach has no context to give specific answers, the Cash Flow Forecast can't project, budget suggestions stay hidden, and Daily Insights have nothing to compare against.
If you start clean, expect the AI to feel useful around day 7 and genuinely sharp around day 30 — that's when several features cross their data-window thresholds.
$4.99 USD/month if you're billed in US dollars, or $6.99 CAD/month if you're billed in Canadian dollars. The difference covers Stripe's cross-border fee and the exchange rate — not a markup.
One plan, one price, monthly billing. There's no "Pro" tier, no AI upgrade, no annual lock-in. If we ever raise the price for new users, your old price is locked.
$6.99 CAD is roughly equivalent to $4.99 USD after Stripe's cross-border fee (~2.5%) and the current CAD/USD exchange rate. We pass that cost through at-cost instead of marking up the Canadian price.
If the exchange rate moves significantly, we may adjust — but existing subscribers are grandfathered into whatever they signed up at.
Sign in, then go to Settings → Billing → Cancel subscription. Two clicks, no retention flow, no "are you sure?" video.
You'll keep paid access until the end of your current billing month, then your account automatically drops to read-only. Your data is never deleted automatically — you can come back any time.
delete to confirm.No automatic refund — your access continues until the end of the billing period you already paid for. But if you cancel within 48 hours of the most recent charge and haven't actively used the AI features that month, email help@fintrack.app and we'll usually issue one as a one-time goodwill refund.
If FinTrack charged you after you'd already cancelled (we've seen it happen with Stripe webhook delays), email us — that's an unconditional refund, no judgment call.
Not yet. Pause isn't built — if you need a break, cancel from Settings → Billing and re-subscribe later. Your data stays in your account, and you'll skip the trial since you've already used it.
We're considering pause for next quarter. If it'd help you, email help@fintrack.app — those notes really do influence the roadmap.
The Coach is only as good as the data it can see. Three usual causes for vague answers:
Fix one of these and answers usually sharpen by the next question.
Binary, specific, with a number. Some examples that consistently produce strong answers:
Questions to avoid: "tell me about my finances," "give me advice," "what should I do?" — these get fuzzy because there's no specific thing to check.
No. FinTrack never holds your bank credentials. The Coach reads only the transactions you've imported via CSV or entered manually — there's no live connection to your bank, so there's nothing for it to leak even if it wanted to.
The Coach also doesn't talk to other users' data. Each account is isolated.
Every Coach answer pulls from your last 90 days of transactions, plus your active recurring payments and current budgets. Newer data is weighted more heavily — what happened yesterday matters more than what happened in February.
If you just imported old transactions, give it 30 seconds and refresh — the Coach picks up new history automatically.
Open FinTrack in your phone's browser, go to the Transactions page, and tap the floating + button in the bottom-right corner. Your camera will open. Point it at the receipt, tap the shutter, and confirm or edit the fields the AI extracted.
The whole flow takes about 15 seconds for a typical receipt.
Every scan goes through a review step before saving. If the AI got something wrong, edit any field — merchant, amount, date, category — and tap save. The transaction lands corrected.
If the receipt is genuinely unreadable (faded thermal print, severe glare), the scanner refuses to save rather than guess. That's by design — wrong amounts in your data poison everything downstream.
Almost all of them. Specifically:
Tiny $3-5 purchases like coffee are often faster to enter manually than to scan. Use the right tool.
Yes. On desktop, click the floating + on the Transactions page and you'll get an upload dialog instead of a camera. Drag a photo, a screenshot, or a PDF of an emailed receipt — the AI handles all three.
That's the projection line — the day FinTrack predicts you'll cross the budget cap if you keep spending at your current rate.
It's drawn from real math: your spending in this category divided by days elapsed, projected over the rest of the month. If the line lands inside the bar (under 100%), you're on pace. If it lands past the end of the bar, you're projected to go over — and the date is shown in the warning below.
The line only appears after at least 7 days have passed in the budget period, since shorter windows are too noisy to extrapolate from.
Budget suggestions require at least 30 days of transaction history with at least 2 transactions per category. Three usual reasons they don't show up yet:
FinTrack takes the total you've spent in each category over the last 90 days, divides by the number of months covered, and rounds to a friendly number (nearest $10 below $200, nearest $50 above).
It's deliberately conservative — the suggestion reflects what you actually spend, not a generic "50/30/20" rule that ignores your reality. You can adjust before saving.
It's plain arithmetic, not AI. The math:
You could check it on paper. That's the point — forecasts are too important to leave to a model that might hallucinate.
Type in a hypothetical purchase amount and date. FinTrack re-runs the 30-day forecast with that purchase included and shows you the lowest your balance gets and the day it happens.
The result comes with a verdict pill — Yes, Wait, or No — based on whether the lowest point stays comfortably above zero, dips uncomfortably close, or crosses into red.
On purpose. Three reasons:
Live connections are on the roadmap once we hit 1,000 paying users — until then, CSV.
Transactions, budgets, and account data live in a PostgreSQL database we operate. Receipt images are processed in-memory by Claude's vision model and not retained on disk after extraction. Stripe handles payment data — we never see your card number.
We don't share data with advertisers, brokers, or "anonymized" aggregators. We don't sell exports. The business model is the $4.99 subscription. That's it.
Go to Settings → Export → Download CSV. You get a single CSV with every transaction you've imported or added, including categories, notes, and dates.
Budgets and recurring payments export separately from the same screen. Stash a copy in iCloud Drive or Google Drive once a month — your data, even if FinTrack disappeared tomorrow.
From Settings → Account → Delete account. You'll be asked to type the word delete to confirm — this is intentional, because deletion is irreversible.
Within 30 days, all of your transactions, budgets, recurring entries, and account metadata are removed from the database. The only thing we keep is a hashed record that you previously held an account, so a future trial can't be opened with the same email.
In order of likelihood:
The Coach has a rate limit of 30 questions per hour per account, to prevent abuse. If you've asked a lot of questions rapidly, that's the most likely cause — wait a few minutes and try again.
Other possibilities: a temporary outage at our AI provider (rare, usually resolved within 10-15 minutes), or your trial has ended without a card on file. Both will show a banner on the page explaining what's happening.
Currency is set once in Settings → Preferences → Currency. After changing it, refresh the page — most screens recompute immediately, but the Money Coach starts using the new currency in its next response, not retroactively.
If you imported CSV with amounts in a different currency than your account setting, FinTrack treats them as raw numbers in your set currency — it doesn't auto-convert. If you need to merge multi-currency data, email help@fintrack.app and we'll help convert before import.
This usually means your trial expired while the session was still open. Sign out, sign back in, and check the banner at the top of the dashboard.
If you're certain you're still inside your 14 days and seeing this error, it's likely a billing system glitch on our end. Email help@fintrack.app with your account email and we'll reset the trial state usually within an hour during weekdays.
Every email is read by an actual person on the FinTrack team. We answer in plain English, usually within 12 hours on weekdays. There's no tier 2 support because there's no tier 1 — just us.
help@fintrack.app — tell us what you tried, paste a screenshot if useful. Replies usually within 12 hours, faster during weekdays.
Money Coach handles meta-questions too. Ask "how do I export my CSV?" — it'll give you the exact path.
bugs@fintrack.app — for anything broken. Include the page URL and what you were doing. Patches usually ship within a week.
ideas@fintrack.app — every suggestion goes into the roadmap doc. We won't always build it, but we'll read it.